Case Manager

An ADR employee assigned to coordinate and facilitate mediations and arbitrations to their conclusion, including Mediator/Arbitrator selection, scheduling, billing, communications and client relations.

Claim

Any claim seeking a remedy or relief submitted by one party against other parties including an initial claim, counter or cross-claim.

Claimants

The filing party in a dispute, also known as the Plaintiffs .

Conciliation

A private, voluntary process in which the parties appoint a neutral third party professional to investigate the dispute and provide a non-binding report of recommendations for resolve.

Conflict

A clash between two or more people guided by a set of tacit rules, over their perceptions of scarce resources, incompatible content, relational, identity or process goals, unfulfilled needs, imbalance of power and/or loss of face.