• Voluntary: The parties choose to use ADR;
• Flexible: The dispute process is handled and resolved through an ADR agreement in which the parties choose the ADR method, agree on the degree of confidentiality in the process, outline the specific steps of the process, and establish time periods for each step;
• Choice: The parties have control of their destiny.
• Expeditious: Parties avoid components of traditional litigation that prolong and delay resolution;
• Non-Judicial: Decision-making remains with the parties to the dispute rather than a third-party who has no stake in the outcome;
• Controlled by the Parties: The parties maintain control of the process, pace and the outcome.