Your role in mediation is to negotiate with the other party in good faith. To improve the chances of success, consider the following:

• Look at the other party when speaking to them, and acknowledge that you have heard what they have to say.
• Listen calmly to the other party, even if you disagree.
• Keep your participation professional and cordial.
• Show empathy for the other person.
• Look for ways to improve communication.
• Demonstrate a commitment to fairness and to resolution of the issue.