A communication process in which two or more participants attempt to reach a joint decision on matters of common concern in situations where they are in actual or potential disagreement. Negotiation has often been described as a bargaining and communication process with some degree of psychological confrontation.
An investigative process in which a neutral “fact finder” independently determines facts for a particular dispute usually after the parties have reached an impasse.
An organizationally designated person who confidentially receives, investigates, and facilitates resolution of complaints.
Any order issued by an Arbitrator establishing specific rights and obligations of the parties.
Those persons or entities in dispute. When these disputants are represented by legal counsel, the counsel will then be treated as the party.
